Healthcare Management Ethics
Samuel L. Odle, FACHE, senior
policy advisor, Bose Public Affairs
Group, Indianapolis, and former
executive vice president and COO
of Indiana University Health, is a
Past Chairman of ACHE. In his
Chairmans remarks at the 2005
Congress on Healthcare Leadership
in Chicago, he spoke eloquently
about the choice of healthcare as a
career: The daily issues that press
on us can leave us overwhelmed
and fatigued. We can so easily
get wrapped up in personnel issues,
in operational problems, in chasing
technology, in asset management,
and in measuring clinical outcomes. But we who have chosen
leadership roles in healthcare have
chosen more. We have chosen what
is at its heart a career committed to
health, to healing and to compassion. It is the legacy we leave in
support of these great purposes that
will mark us as having led careers
of significance.
Sam lays out an enduring challenge
for healthcare leaders. According to
ACHEs annual survey, Top Issues
Confronting Hospitals, for the past
10 years financial challenges have
consistently ranked as hospital
CEOs No. 1 concern. There is no
question that healthcare organizations financial health is critical to
success, especially at a time of
decreasing reimbursements and
increasing demand for access to
high-quality, cost-effective care. But
it is not the business of the businesshealth, healing and compassion are the business of the business.
Great healthcare leaders not only
know what is at the heart of the
business, but they also feel it deeply
and express it consistently in the
everyday life of their organizationin words and actions.
Barbara Balik and I had the privilege of interviewing 10 successful
transformational leaders in healthcare for a book titled The Heart of
Leadership: Inspiration and Practical
Guidance for Transforming Your
Health Care Organization (AHA
Press, 2010). All of these leaders
had a personal passion for care that
shaped their strategic and operational leadership. And all were
attentive to the issues they faced
and to the financial health of their
organizations.
At the same time, these leaders all
believed in the primacy of health,
healing and compassion as the drivers at work for themselves and others. Of the 10 leaders interviewed,
four were nurses, three were physicians and three came from an
administrative background. All of
them were strong stewards of the
financial health of their organizations, but that wasnt their North
Star. In the words of Sister Mary
Jean Ryan, then CEO of SSM
Health Care in St. Louis, as quoted
in the book, I worry about
finances, capital and so on. But
none of it matters if we cant provide safe care.
Great healthcare leaders
not only know what is at
the heart of the business,
but they also feel it deeply
and express it consistently in
the everyday life of their
organization.
So what can we do to strengthen our
own careers of significance and
encourage others to do the same?
Here are three ideas:
Start with why in your planning and decision making.
Leadership expert Simon Sinek, in
his highly rated September 2009
TED talk, How Great Leaders
Inspire Action, makes the point
that people do not buy what you
do, but, rather, they buy why you
do it. And by why he means your
purpose, your cause and your
belief.
Sineks point is that great companies and great leaders start from the
why and then make known the how
(the goals, the operating model)
and finally the what (the everyday
product). Not starting with the
Leading a Career of
Significance
Getting toand expressingthe heart
of the business. Jack A. Gilbert, EdD,
FACHE
Healthcare Executive
SEPT/OCT 2014
44
why, he argues, makes for an unexceptional, uninspired organization,
which ultimately is unattractive to
customers. It is the reason why it
made all the difference that
[Martin Luther King Jr.] gave the I
Have a Dream speech, not the I
have a plan speech, Sinek said in
the talk.
Let your passion and the why
permeate your conversations.
Focus on improving the lives of
patients and the community as you
formulate strategies and goals, and
positive results will follow. You will
also inspire passion and creativity
among your employees.
If you are a leader who has a passion for care, then talk about it
every day and encourage others to
talk about their passion every day.
Dont be shy about it. People
around you, including those
patients, families and communities
you serve, need to hear you talk
about your caring again and again.
As a society, we spend a good deal of
time inside and outside of work categorizing and grouping people by profession, organizational level,
background, gender, ethnicity, age
and experience. To focus on health,
healing and compassion is to remind
us all of that which binds us together
and unites us, even while respecting
our many differences. The why of
healthcarehealth, healing and
compassionis the tie that binds us
together for a common cause.
Decide if this is the right place for
you and for those you lead. There is
too much at stake in healthcare for us
to carry leaders who are disconnected
from or disregarding of this great
calling. If you as a healthcare leader
are not called to healthcare, then I
encourage you to do the honorable
thing and seek a career of significance in another field or industry.
If you have people working for you
who may be good but who do not
seem to share a passion for care, then
help them assess their alignment with
the values of the profession. If it
becomes clear they do not share a passion for care, help them leave the organization with .
If you are passionate about healthcare but find that passion eroded by
your current organizationand you
have tried your best to change the
environmentthen, when possible,
seek an organization that honors and
is hungry for your passion.
I have met and know many caring
leaders. By continuing to start with
the why in our decision making,
sharing our passion for our patients
and communities and assessing our
professional calling, we will all get
to the heart of the business and lead
careers of significance. s
Jack A. Gilbert, EdD, FACHE, is and director of
executive and professional development,
College of Health Solutions and College
of Nursing and Health Innovation, and
director, Transdisciplinary Consortium
for Innovation Leadership in Healthcare,
Arizona State University, Phoenix. He
can be reached at [email protected].
Healthcare in America is undergoing rapid,
disruptive, and persistent change. It will take
visionary leaders to transform our healthcare
organizations in this dynamic environment.
www.brown.edu/exec
16-Month Intensive Blended Program
Online and On-Campus
A program of intense study focused on leading
transformation in American healthcare.
Transforming Leaders.
Transforming Healthcare.
Healthcare
Leadership
Executive Master of
Healthcare Executive
SEPT/OCT 2014
45
Copyright of Healthcare Executive is the property of American College of Healthcare
Executives and its content may not be copied or emailed to multiple sites or posted to a
listserv without the copyright holder’s express written permission. However, users may print,
download, or email articles for individual use.
Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.
Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!
While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.
We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!
We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.
Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
There is a very low likelihood that you won’t like the paper.
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.
GET A PERFECT SCORE!!! 
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreEach paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.
Read moreThanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.
Read moreYour email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.
Read moreBy sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.
Read more