MEMORANDUM
To: Charles Howell
District Manager
Motor Vehicle Administration
From: Student Name
Vehicle Title Clerk at Tag & Title Services
Date: February 25, 2019
Subject: Request to conduct research on and paperless
law reference
Summary
For a (MVA) representative to initiate a to Maryland, he/she must rely on own understanding and mental recollection of governing State laws and/or either instantly bring to mind the cumbersome steps to initiate and complete computer entry of such request or refer to written instruction for both law reference and entry process. Furthermore, once text is entered the computer software simply takes the entry, and does not verify its entry against any verification process. Thus, creating a cleft and a significant human error margin in vehicle title processing life cycle.
With your permission I would like to conduct exploratory research to identify a streamlining process which would implement an electronic law reference combined with the installation of a text-entry electronic verification software
What the Problem Is and Why It Needs to Be Investigated
The computer software system at the Marylands Motor Vehicle Administration (MVA) is an outdated text-entry system that lacks electronic validation. It takes two layers of human resources merely to initiate its . That is two people putting forth laborious effort to complete one piece of title work, one enters the data into the system the other verifies and hopes to clear up any entry error. I intend to show that despite the double layers of human resource invested in the paperwork initiation process the human error gap is significant to warrant investing in a new electronic validation system. Additionally, I intend to show that running a paper-light office would significantly reduce cost.
Furthermore, MVAs software system relies heavily on human recollection of laws and processes for making the connection between what the law calls for and whether the title work presented meets the standard of law. Furthermore, the data-entry representative must be familiar with how to enter what data, and where in the computer system, yet the computer system does not validate whether that entry makes sense nor whether it meets law standards. It is fully left to the data entry representative to decipher the law, apply it to the current work being processed, and enter data in the corresponding area of the system. The data entry representative has about 90% of regulations and procedure references in paper format, and about 10% e-references mostly found on the publics MVA website. I intend to show that this elongates processing time straining the already scarce human resource.
What Secondary Research I Have Conducted about the Problem
Ive taken the liberty to do secondary research to support my proposition to you. I found various articles that support a paper-light office, and highlight the positive environmental effect in the reduction of carbon footprint, decreased energy consumption, and conservation of trees. The articles also support the importance of system upgrades and how its savings in the long haul far outweighs the cost of implementation.
Additionally, the articles support the upgrading of computer system will qualitatively increase production. The mere incorporation of a validations software alone would significantly improve the quality of the work at MVA and reduce the need for the second human interaction to validate the work.
What Primary Research I Will Conduct about the Problem
With your permission I intend to conduct further research by interviewing both initial data entry representatives and reviewers who are directly dependent on the multitude of paper references and the lack of electronic validation. I will further ask employees feedback on their view of current processes and whether or not they feel an enhanced software system will streamline current operations and make their time more productive in getting the demanding task of processing vehicle title work. Furthermore, sample data will be collected to obtain a mirror image of entry error frequency.
Why We Will Benefit from My Research and Recommendations
Doing a software upgrade to incorporate instantaneous automated verification to all human text entries will drastically diminish or nearly eliminate human entry error saving the State thousands if not millions in missed opportunities and in the reduction of the time invested to correct those errors; It will replace the secondary human verification putting this human resource to perform other administrative duties; It would cut current title work processing time drastically. It will also cut down on paper consumption increasing the probability of cost reduction further.
The same would be anticipated of the implementation of electronic law library, reduction of paper consumption and purchase as well as efficient use of human labor.
My idea to streamline vehicle title work process may require up front cost and effort, but the benefits will be far more significant.
Conclusion
The investment in new technology would therefore be compensated in the long run through savings in more effective processes. The use of electronic validation software would drastically reduce human error and make better use of the limited human resource since MVA is constantly understaffed.
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