Case Study of a Human Services
Organization for HSM480 Capstone
Assignments
The Center for Self-Actualization (CSA) was founded in 1989 to assist individuals progressing through
different levels of need to reach their highest potential. The CSA operates out of a large building in
downtown Maslowsville on a major bus line. The organization prides itself on nearly being a one-stop
shop to meet the needs of all of its clients. The leaders of the organization are involved in various
outside groups, committees, and boards that serve the of local communities. All
staff persons with CSA are trained in the availability and purpose of outside resources and how to make
referrals if/when the needs of a client cannot be met at their agency.
CSA Staff
Chief Executive Officer Responsible for the functioning of the organization as a whole. Oversees all
personnel and policy issues. Collaborates with other leaders in the community and is a point of direct
contact with all major funding sources.
Director of Development Responsible for the development and sustainability of all organization
programs. Identifies and applies for grants and other sources of revenue to support programs and the
overall functioning of the organization. Works with the CEO and other program directors to identify
program needs.
Chief Financial Officer Responsible for all financial management of the organization, including patient
billing, tracking and managing all sources of income, financial output, and payroll.
Human Resource Director Manages all personnel issues and hiring, oversees disciplinary actions (with
the program director involvement), and identifies staff training needs (outside of clinical staff).
Housing Director Oversees the functioning of the 20-bed offsite housing program. Develops and
maintains program policy and requirements. Coordinates with other program directors to ensure
coordination of shared clients. Participates in completing program grant applications and attends
appropriate community and funding meetings. Manages the training, oversight, and discipline of the
housing case manager. Responsible for screening, interviewing, intake, and discharge of housing clients.
Housing Case Manager Point of contact for all current housing clients. Provides direct support to
housing clients (in and out of the office), ensuring that they comply with program requirements and
individualized housing treatment plans to move toward self-sufficiency. Participates in screening,
interviewing, intake, and discharge of housing clients.
Clinical Director Oversees the and staff. Develops and maintains
program policy and requirements. Coordinates with other program directors to ensure coordination of
shared clients. Participates in completing program grant applications and attends appropriate
community and funding meetings. Manages the supervision and training, administrative oversight, and
discipline of the counseling staff, peer support specialist, case manager, intern, medical records
specialist, and psychiatrist. Oversees all client activities. Responsible for training of clinical staff.
Mental Health/Substance Abuse Counselor licensed professional who provides individual, family, and
group counseling to individuals with a and/or substance abuse issues. Develops
and maintains individual service plans and evaluates client goal attainment. Completes psychosocial
assessment of clients at intake, annually, at any point of major change, and at discharge. Attends to
crisis situations with current clients.
Peer Support Specialist/Recovery Coach utilizes personal recovery experience to assist behavioral
health clients (mental health/substance abuse) in goal accomplishment. Provides individual and group
peer counseling. Coordinates with other programs as applicable to provide individual client support and
advocacy.
Case Manager Responsible for ensuring that clients with multiple needs are accessing all applicable
organizational and outside resources to promote complete wellness. Has access to all community
resources, assists clients in applying for appropriate programs, and advocates on behalf of clients.
Identifies all sources of client need and works with client, family, and other professionals to ensure that
all needs are met.
Intern Student enrolled in counseling, social work, or other applicable human services program
seeking direct work experience for program completion. Provides individual, family, and group case
management and crisis services under the supervision of the clinical director.
Medical Records Specialist Maintains behavioral health counseling records to ensure that they comply
with funding and licensure requirements. Meets with clients to complete appropriate paperwork and
obtain documentation supporting eligibility. Works under the development director and quality
improvement specialist to maintain quality clinical records. In charge of releasing records to other
providers.
Psychiatrist Provides psychiatric evaluation and medication monitoring to all mental health clients in
need. Coordinates with other appropriate behavioral health providers involved in client care.
Registered Nurse (part time) Coordinates with psychiatrist to provide medical evaluation and
monitoring of psychiatric clients with .
Quality Improvement Specialist Evaluates all program policies, practices, and documentation to
ensure that all agency, funding, and licensure standards are being complied with. Works directly with
program directors to provide quality outcomes related to client improvement.
Administrative Assistant Responsible for all front office tasks including greeting clients, scheduling
appointments, managing phone calls and agency emails, and directing people seeking information to the
appropriate agency staff.
CSA Programs
Behavioral Health
The CSA offers individual, family, and group counseling services to assist clients with a variety of
presenting concerns including, but not limited to, depression, anxiety, addictions, personal identity and
worth, sexual and gender identity, career issues, grief and loss, and coping with physical illness and
disability. An outpatient substance abuse group is facilitated three days a week to help clients with
substance abuse and other addictions reduce and stop use. Licensed and/or supervised clinicians deliver
all treatment interventions. Psychiatric evaluation and medication monitoring, along with concurrent
medical oversight/monitoring, are made available to clients in need of psychotropic medications.
The CSA employs a peer support specialist/recovery coach to include a personal approach to the
individual and group therapy process toward promotion of personal growth, self-determination, and
consumer choice in the planning, delivery, and evaluation of treatment and support services
Case Management
The CSA offers to assist clients with multiple needs access diverse services.
Case management services include case planning, referral, outreach, advocacy, assistance with
application processes, and treatment coordination with other providers.
Transitional Supportive Housing Program
The transitional supportive housing program of the CSA provides to individuals who meet the
qualifications of homelessness a safe, drug-free, supportive housing environment for a maximum of 24
months to acquire the skills and resources needed to move to more permanent housing options and
self-sufficiency. The program often works in conjunction with other CSA services.
Participants are encouraged to address issues that have exacerbated homelessness, which may include
mental health conditions, addiction, medical diagnoses, criminal issues, vocational training, and financial
education.
Applicant will be responsible for providing all HUD-required verifications to qualify.
Organization program funding sources include:
SAMHSA grant
Mental health/substance abuse funding through Medicaid
Medicare
United Way grant
HUD
Fundraising and individual/corporate donors
Agency Hours
Agency hours for counseling, housing, and case management services: Monday-Friday 9:00 a.m.-8:00
p.m.
CSA Organization Chart
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