Group Project Overview
General
Having a balanced scorecard is vital to the success of a healthcare organization. A scorecard is an analytic
indicator of process performance and to find areas of improvement to target. It is truly a
scorecard of organizational or departmental success. This activity will allow you to analyze an existing
scorecard and find areas for improvement. An existing scorecard for your hypothetical organization is attached.
Additionally, below are some of the scenarios that are playing out at your hypothetical organization. How you
analyze and react to these scenarios will affect your future scorecard readings. Last words: healthcare is a forprofit business; your decisions should embrace this fact while remaining ethical and maintaining quality care.
Potentially Problematic Scenarios Playing Out at Your Organization (to address in your analysis):
A group of 5 flamboyant physical therapists is well liked by patients and staff. However, the therapists
like to have extensive conversations throughout the day and their productivity only averages 75% as a
result. The company goal for physical therapist productivity is 90% treatment time in an effort to
maximize the therapists billable hours (need seeing patients 90% of their minutes worked on a given day).
The organization can only bill revenue for minutes while seeing patients…
Your healthcare organization is embracing an old proprietary computerized billing system. It is slow and
not as functional as newer systems on the market. The new systems are more efficient and can save more
time. Part of the increased efficiency with the new systems will replace 2 human billing positions. One of
the human positions is a billing specialists that has been with the organization for 35 years.
Your organization has numerous department heads (nursing, rehab, speech therapy, radiology, & etc.).
The department heads are only focused on their individual departments performance alone and the
organization is suffering as a whole. These departments are not to
maximize treatment times for all departments, and not communicating between departments with
efficiency. Some department heads are not advocates of other heads to make matters worse.
Part 1. Problem Analysis PowerPoint (with audio narration)
Create a PowerPoint, with audio narration on the slides, that identifies and analyzes the above problematic
scenarios and explores process improvements to rectify these issues. Pretend you are presenting in a department
head meeting at the hospital and you are first identifying process deficiencies, and next proposing relevant
solutions (more efficient processes).
Part 2. Healthcare Process Mapping
Develop a map of a healthcare process(s) that are inefficient in the above example. Make sure that your process
map has a start and end point, that all inputs and outputs are defined, and that all key process steps are included.
Then, also include the process mapping improvement slides at the end of your part 1 PowerPoint slides (in the
same file).
Part 3. Project a New Scorecard (based off your process revisions/improvements)
Make an electronic copy of the original scorecard file (Save As). Use the copied file as a scorecard projection.
Basically, show the reader what parts of the scorecard will be positively affected by your recommended process
improvements ( from now and highlight your projections in another color). Format the
excel file any way you want to best convey to the reader your new projections. Try to stay realistic in your
projections. Change takes time… There will be some guestimation here.
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